Support hub

Need a hand?

The Energy Masters Support Hub brings together helpful articles, troubleshooting guides and program information in one place, making it easier to find answers and keep moving forward on your Energy Masters journey.

Connection issues keeping you offline?

Let's fix that.

Follow these simple guides to troubleshoot common meter and inverter connectivity issues from home.

How to reconnect your meter
If your meter has gone offline, you can restore the connection and to get your energy monitoring back up and running.
How to power cycle your Cortex meter
If your Cortex meter appears offline, a simple power cycle can often resolve the issue.
Connect your Inverter to Wi-FI
For GoodWe and LG Hybrid models.
Download the Clipsal Cortex app
The Clipsal Cortex app can be installed on any smart device (mobile, tablet etc.) through the App Store or the Google Play Store.

Your Clipsal Cortex Energy Masters App

The Energy Masters Starter Guide booklet in your welcome pack is a great place to begin, but sometimes it’s easier to see it in action.

Watch the video tutorial below to help you navigate your Clipsal Cortex Energy Masters app.

Self-troubleshooting guides

A helpful collection of guides designed to help you understand and resolve common issues.

Last updated: October 2026.

Clipsal Cortex HEMS Starter Guide

Catch wi-fi booster set up instructions

Clipsal Cortex My Energy Plan Guide - Updating your tariff

Clipsal Cortex Schneider Charge Troubleshooting Manual

Clipsal Cortex Your HEMS and Hot Water - Information and troubleshooting

We're here to help

The Energy Masters team is available Monday to Friday from 9:00 am to 4:30 pm, excluding public holidays, to help with any questions about the project.

The team will do our best to answer your question directly, but there may be occasions where it is best to pass you on to an Energy Masters project partner or someone else. If we need to do this, we will let you know before we do it and why we are doing it.